Forbes Professional was recently approached by Lester Hotels, one of our existing customers who were looking to expand the on premises laundry function at one of their properties. Ramada Resort Cwrt Bleddyn Hotel & Spa is a beautiful 16th Century hotel nestling in the Monmouthshire countryside that is steeped in history and boasts magnificent views. Having already leased a stackable Miele washing machine and tumble dryer from us, they now needed to increase their in house laundry capacity in order to cater for a growing spa facility.
Cwrt Bleddyn Hotel and Spa were able to accommodate another stackable Miele washing machine and tumble dryer as their spa expanded, which will facilitate the processing of the resulting extra towels and robes. These machines are the ideal solution for their operation as they offer the utmost in utility, flexibility and product quality whilst stacking to minimise their footprint and allow for easy scalability. Our Miele products are simple to operate, with hotel specific programmes. Forbes always installs all equipment and offers comprehensive user training to ensure that our clients fully optimise each machine.
Whilst immaculate linen and fluffy towels are often taken for granted in hotels, they are crucial to creating the right impression. In our experience, OPLs enable hoteliers to take control of both quality and costs, relinquishing them of the worry of delayed laundry deliveries or substandard end results. We have found that, when setting up an in house laundry function, hoteliers often start with an area that is close to the main services and will allow for expansion over time. Processing bed linen requires a degree of expertise in order to achieve the requisite standards of finishing, whilst towelling items do not require such specialist knowledge.
Cwrt Bleddyn opted for our Complete Care package, which gives access to premium products with corporate tax advantages and no costly initial outlay. They will have the peace of mind afforded by Forbes' same day back up service; supported by our nationwide infrastructure of fully trained, Miele approved engineers.
"Lester Hotels have worked with Forbes for many years during which time we have always found them to be extremely reliable, conscientious and dedicated to ensuring that they supply the equipment for the job. They are prepared to go out of their way to respond to any request, carry out research in the market place to seek solutions, and fully understand the equipment that they are offering. I have been happy to recommend Forbes to other hoteliers and will continue to do so." Martin Johnstone F.D. Lester Hotels.