Our commercial team were recently approached by a care home in Scotland that was looking to revise their commercial laundry and dishwashing provision after being continually let down by their existing service provider.
After numerous disappointing scenarios where they had been unable to get the breakdown response that they required, the care home owner had decided to completely overhaul their laundry operation, and to search for a service partner that they could depend upon.
After John Dobbs, our account manager, conducted a site survey and full consultation to ascertain their specific requirements, it was concluded that Miele’s robust and durable laundry equipment was the perfect solution and the client was reassured that our nationwide network of service depots would facilitate a first class same day/next day response service.
Our fully trained engineers installed and commissioned two 8kg Miele commercial washers, two 8kg Miele commercial dryers with a total wash to dry time of 96 minutes and a Miele PG8166 tank dishwasher with a 55 second short wash program. The laundry equipment was mounted onto plinths, chemically bonded and drilled to the floor, and all plumbing and venting pipe work was completed in accordance with WRAS stipulations. The installation was completed over a couple of days with the minimum disruption to the clients and residents. After programming and commissioning the equipment we provided staff with all the necessary user training to ensure that the appliances will be fully optimised.
Since the installation, John has re-visited the site to ensure that everything was working efficiently and that there was no need for any further programming. The feedback from the staff was that the equipment has been simple to operate and provides an immaculate end result.