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For the housing sector, it is always essential to ensure a consistent and reliable service and facility provision across all sites. For larger housing associations or sheltered housing providers with many geographical locations this can prove to be more of a challenge. Forbes’ national, centralised support really simplifies things for both the client and the end user.
We offer a wide range of appliances for residents’ kitchens as well as commercial appliances for communal areas. All of the machines that we provide to the housing sector are carefully selected for their usability and durability and we are proud to be partnered with Miele, Bosch and Maytag. For our commercial laundry machines, we offer secure payment systems for cashless operation, which is all the more relevant in this Covid era and removes the operational challenges of coin-fed equipment. All of our products are fully installed and commissioned, and our Complete Care package provides a same/ next day service support at no extra cost for the life of the contract. As a company, we have been in operation for almost 100 years, are CHAS (SSIP) approved and gas safe registered and work within a number of national framework agreements. Our experienced account managers work closely with regional and national housing managers as well as procurement teams to ensure that we deliver the right solution for each specific requirement. Importantly, with regeneration at the very core of our business model, our rental solutions help clients meet their sustainability targets.
After delivery, all on-going service and account management is handled centrally from our head office for a streamlined, uniformed approach. We understand the importance of delivering a reliable aftercare support and our clients know that they can depend on us to help them deliver the service that their residents expect.