Forbes is beyond thrilled to be Finalists in two categories for the IER Awards 2023.
We have been shortlisted for both their new Best Independent Retailer Focused on Sustainability Award and their prestigious Customer Service Award. For 30 years, the Innovative Electrical Retailing (IER) Awards has been the leading event for the recognition of excellence in the sector – honouring everything from exceptional products and business pioneers to high street heroes and customer service champions. Consequently this is high profile recognition for anyone in our industry.
Our consumer operation, Forbes Rentals, is committed to enabling a sustainable lifestyle choice and supporting that with a first-class customer service delivery. Regeneration is at the very core of our business and all of our products have multi-phase lifecycles. Rental presents a sustainable alternative to purchase, supporting the circular economy that we are all transitioning towards. By choosing to rent from Forbes, customers have access to premium home and electrical appliances without costly upfront outlay and with the support of same/next day engineer response, at no cost for the life of the contract. Our customers also know that we do all the research for them, carefully selecting our products based on user, energy and water efficiency. Our team then carefully consult each customer to ensure that we deliver the most efficient and appropriate product choices for their home and specific requirements.
After almost 100 years of operation, our product offering has evolved considerably but we still hold firm to the same traditional values and our customers know that they can rely on us to deliver both a product and service that they can trust.
Being shortlisted for these awards is hugely exciting for our entire team, and a testament to their ongoing hard work and dedication.