We are extremely proud to announce that our consumer business has not only just won Feefo’s coveted Platinum Trusted Award for yet another consecutive year, we have also won their brand new and highly prestigious Exceptional Service badge. This badge is only awarded to 32 businesses out of the thousands of companies that use Feefo as an independent body for collating their customer reviews.
Forbes was the chosen SME from within our industry to qualify, based upon ‘the provision of exceptional service.’ There can only be one business that wins this award based on exceptional service, as well as one for sustained progress, for each of the small, medium and large businesses across eight sectors.
Customer service is at the very centre of our operation, and we value all customer feedback that we receive. Feefo works as a trusted third party that verifies customer reviews, and we know that prospective customers are heavily influenced by such platforms. This extra endorsement means a huge amount to us as a family business. In our 97 years of operation, we have evolved considerably to become the national operation that we are today. Despite being progressive and agile in our offering, we have never lost sight of the vision of our founder, Frederick Donald Forbes, when he set out to provide a much valued and necessary service to his local community.
In today’s world, rental has never been more relevant; it represents a more sustainable and financially accessible alternative to purchase. However, it is imperative to ensure that rental customers know that they will receive a first-class support from the initial sales process to the installation and ongoing repair and maintenance. Our customers’ journeys are never based upon a single touch point with our business. We establish long term relationships with our customers, supporting them through technological advances and ensuring them of a same/next day engineer response should they need it.
We are so grateful to all of our customers for their ongoing support, and for all of their messages of appreciation. We feel completely honoured to have been singled out for this high profile recognition by Feefo; a true testament to our experienced, dedicated and hard-working staff.