With the big staycation looking set to last, UK holiday parks and lodges have been investing heavily in their facilities this year. Forbes Professional has been inundated with enquiries from within the industry as holiday parks looking to bring their laundry in-house.
We recently worked with Heron’s Lake Retreat, a luxurious lodge park set in an area of outstanding natural beauty in North Wales. They asked us to deliver a Complete Care rental solution that would enable them to bring their laundry operation on-site. John Dobbs, our National Account Manager, worked closely with the resort to ensure that we provided the right solution for their specific requirements. After visiting the luxury resort for a Covid-secure site survey, John specified Miele PW6080XL washers, Miele gas dryers and a Miele rotary ironer. By having an on-site laundry facility, Heron’s Lodge will reclaim control of both the laundry cost and turn-around times. By choosing Miele’s PW6080XL commercial washing machines fabrics will be protected, and guests will be greeted with soft fluffy towels and immaculately pressed sheets; such important touch points in the guest journey.
John Dobbs, National Account Manager at Forbes says: ‘Heron’s Lake Retreat have been a delight to work with from the initial calls through to the installation. They will now benefit from our Complete Care solution that gives clients the peace of mind afforded by a first-class service support. 2021 promises to be a big year for UK based holiday resorts and they need to ensure that they have service partners that they can trust.’
Our equipment was installed by our gas registered engineers, who commissioned it for safe use. The 1.6 metre rotary ironed was manoeuvred and installed using our specialist lifting equipment, in accordance with our strict health and safety procedures. For the life of the contract, we will support Heron’s Lake Retreat with our multi- award winning service support, with no repair or replacement bills. John Dobbs will remain their dedicated contact for all ongoing account management or service requirements. As leasing is one hundred percent deductible against pre-tax profits, there are considerable savings to be made when compared to outright purchase. At the same time, our clients are choosing a more sustainable solution. Better for their balance sheets, better for operational control and better for the environment.