Forbes Professional Installs State-of-the-Art On-Premise Laundry for Prestigious Canterbury Hotel

At Forbes, we pride ourselves on delivering tailored laundry solutions that meet the unique needs of our clients. Recently, our national account manager, Gill Russell, led the seamless installation of an on-premise laundry system for a prestigious hotel in the historic city of Canterbury, Kent.

The hotel had been outsourcing its guest towelling services but sought a more efficient and cost-effective solution that would provide greater control over laundry processes. After consulting with the hotel’s team, we demonstrated the significant benefits of bringing laundry in-house.

Gill Russell, whose wealth of industry expertise ensured every detail was expertly handled, worked closely with the hotel from the outset. Gill took the owner and housekeeper to see a previous installation of ours at a 5 star hotel, and spoke at length with them about the benefits of choosing Miele’s premium laundry appliances. We always take a highly consultative approach and Gill will remain their dedicated key contact for the duration of the contract, ensuring ongoing support and advice as needed.

To initiate the project, we conducted a comprehensive site survey, producing precise CAD drawings to outline the installation plan. Collaborating with the hotel’s mechanical engineering contractors, we ensured every aspect of the setup was tailored to their space and operational needs.

The installation featured the latest Miele Professional 9kg capacity PDW 909 stacked washers and dryers; with three stacks expertly positioned for maximum efficiency. Renowned for their high performance and reliability, these machines deliver outstanding results, with a complete cotton wash and dry cycle in just 89 minutes. The Miele honeycomb drum protects and prolongs the life of the hotel’s towelling, ensuring a luxurious guest experience.

To complement the system, we installed and calibrated three Brightwell 4-head dosing pumps to optimise the delivery of laundry chemicals, ensuring precision and cost control whilst minimising waste.

Once the equipment was installed, commissioned, and set up, our team provided in-depth training for the hotel’s staff to ensure they could operate the system with ease and confidence.

By transitioning to an on-premise laundry, the hotel has gained complete control over its operations, significantly reduced costs, and improved efficiency without compromising on quality. The hotel also opted for our Complete Care Rental solution, a comprehensive package that covers installation and all repair costs throughout the contract term. This innovative approach ensures hassle-free equipment management without costly upfront payments, allowing clients to reallocate cash flow towards other critical capital investments.

If your business is considering a move to an OPL, contact Forbes Professional today for expert guidance and bespoke solutions.