Hannah Forbes
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Forbes is delighted to be featured on page 38 of the latest issue of The Carer Online, where we explore a challenge many care providers are facing today: how to simplify operations without compromising compliance or quality of care.
Because the reality is - running a care home has become far more complex.
It’s not just about delivering outstanding care. Behind the scenes, teams are managing a wide range of essential services that all play a role in safety, compliance, and resident wellbeing.
From laundry and dishwashing to TV systems, WiFi, and connectivity, these services are part of everyday life in a care setting. Yet many homes are still juggling multiple suppliers; each with their own contracts, processes, and service levels.
And that’s where the pressure starts to build.
From Supplier to Strategic Partner
We’re seeing a clear shift across the sector.
Care providers are moving away from traditional supplier relationships and looking for something more - partners who understand the realities of care environments.
That means working with a provider who doesn’t just install equipment, but takes the time to understand:
- The pressures of CQC inspections
- The importance of infection prevention and control
- The need to minimise disruption in live environments
- The expectations residents now have around connectivity and comfort
A truly consultative approach starts with listening. It’s about understanding how each home operates, identifying challenges, and shaping solutions that support both care delivery and day-to-day operations.
The Value of Connected Services
When key services - like commercial laundry, dishwashing, IPTV, healthcare TV, and networking - are brought together under one provider, the benefits go well beyond convenience.
Care homes can:
- Spend less time managing multiple suppliers
- Have a single, accountable point of contact
- Experience faster, more consistent support
- Ensure systems are aligned with compliance and hygiene standards
Just as importantly, it creates a more stable, predictable environment for both staff and residents.
Simplifying Compliance
Compliance continues to be one of the biggest pressures facing the care sector.
With requirements from the CQC and standards like WRAS, it’s essential that equipment and processes are not only correctly specified - but continue to perform reliably over time.
A consultative partner helps remove that burden.
By ensuring systems are installed correctly, maintained proactively, and aligned with regulations, care providers can reduce risk, stay inspection-ready, and operate with greater confidence
Enhancing Everyday Life for Residents
Of course, compliance is only part of the picture. Quality of life matters just as much. Today’s residents expect more - reliable WiFi, modern TV systems, and easy access to entertainment and information. These aren’t luxuries anymore; they’re part of creating a comfortable, connected environment. At the same time, well-designed systems help staff work more efficiently - freeing up valuable time to focus on what matters most: delivering care.
The direction of travel is clear - less complexity, more integration, and stronger partnerships. By taking a connected, consultative approach, care homes can move away from reactive supplier management and towards a more strategic way of working; one that supports performance, strengthens compliance, and enhances the experience for everyone.
At Forbes, that’s exactly what we do.
We work alongside care providers to understand their challenges, design tailored solutions, and deliver fully integrated systems that support safe, efficient, and high-quality care environments.
👉 Read the full feature in The Carer Online: https://issuu.com/thecarer/docs/the_carer_83_march_april_2026?fr=sMGVlYTkwNzczODY
