Our sales, installation, engineering and customer service teams all receive regular in-house and manufacturer training to enable them to provide the highest level of service to our clients at every point of delivery. Our business is not about a single touch point, it is about developing long-term relationships with our clients where we can guide them through technological advances and support them through any equipment service requirements. From the initial sales call to the installation and throughout the on-going support and maintenance, our teams are all equipped with invaluable expertise.
When it comes to our appliance training, we have training ‘kitchens’ and wet rooms at our head office and service depots which enable our staff to gain invaluable and comprehensive product knowledge. It is important that they fully understand all of the key benefits and the levels of efficiency so that they can professionally relay them both at the point of sales and at the installation. Our teams always provide product demonstrations and user-training when they install equipment; it is never about just delivering an item.
All of our teams also greatly benefit from regular intensive training at Miele’s state of the art training centres. We have been partnered with Miele for a number of years now so have a well-established relationship and are in regular direct contact with Clare Humphrey, their Category Manager. Clare says “As a company that is fully committed to delivering a first-class customer service, Forbes is aware that professional customer engagement relies upon exceptional product knowledge. Their account managers, customer service teams, installation and service engineers receive intensive in-house and manufacturer training so as to deliver the highest standard of service.”