We are incredibly proud to announce that our B2C pillar, Forbes Rentals has been awarded the Platinum Feefo Service Award - the highest level of accreditation presented by Feefo, recognising consistently outstanding service based entirely on verified customer reviews.
As a group celebrating our centenary year, this recognition holds particular significance. For 100 years, our business has evolved to meet the changing needs of customers, while remaining steadfast in one core principle: putting customers at the heart of everything we do.
Feefo operates as an independent review platform, gathering genuine, verified feedback to ensure transparency and authenticity. This award is not decided behind closed doors — it is earned through the voices of our customers.
And their words speak volumes:
- “Absolutely brilliant. From start to finish.”
- “Amazing — that’s all I can say.”
- “Excellent service – we can’t thank them enough.”
- “Always come out when needed… fast and reliable.”
- “Excellent service, excellent machine. 5 stars!”
- “Best rental company in UK.”
These reviews reflect the professionalism, care and commitment demonstrated every day by our teams.
Hannah Forbes, Director of Marketing and Brand Strategy, commented:
“Receiving the Platinum Feefo Service Award again, in our 100th year, is an incredibly proud moment for everyone at Forbes. Because this recognition is based entirely on verified customer feedback, it truly reflects the dedication of our teams across the business. From our delivery drivers and engineers to our customer service colleagues and support teams, every individual plays a vital role in shaping the customer journey. We have always believed that service is the sum of every experience - and this award is a testament to that shared commitment.”
As a group, we are immensely proud of our B2C business and the teams who continue to raise the bar for customer experience. This achievement is a reflection of their expertise, responsiveness and genuine care.
To our customers who have taken the time to share their experiences - thank you. Your feedback continues to shape who we are and drives us forward into the next century of service excellence.
