Forbes Professional is proud to be supporting a major Housing Association with the supply, installation and ongoing maintenance of around 300 commercial laundry appliances across multiple residential locations.
Following extensive site surveys and consultations, our team worked closely with the client to identify the most suitable solution for the buildings and the people using them every day. After assessing the operational requirements across the sites, Miele commercial laundry equipment was selected for its reliability, performance and suitability for high-demand communal environments.
First-class service response
Error codes, extensive staff training and improved remote diagnostics help our service team identify issues and improve first-fix rates where maintenance is required. In practice, this means less downtime for residents, and a highly efficient response.
Installation and ongoing support
The installation programme was completed in carefully planned phases over four months by our qualified engineering team, with works coordinated to minimise disruption for residents and day-to-day site operations.
Every installation required careful planning, particularly within high-rise and multi-occupancy buildings where safety, compliance and adaptability are essential. Forbes Professional carried out detailed risk assessments for each site and ensured all installations aligned with current Building Act regulations and associated legislation.
The contract also includes both preventative and reactive maintenance support, with regular engineer visits covering servicing, safety checks and ongoing system optimisation.
The contract includes both preventative and reactive maintenance support, with regular engineer visits covering servicing, safety checks and ongoing system optimisation.
As the client said of their experience:
‘From day one, Forbes – under the client management of Tim Ledger – led the installation process with a clear customer focus and a professionalism that quickly generated confidence throughout our organisation. Nothing was too much trouble. If we needed instructions in a particular language, not a problem. Some residents needed a dedicated training session, not a problem. The care and dedication of Tim and his team was absolute. They took every step to ensure that the users of the machine had the best possible experience and there was no limitation to what they would do to achieve that. From the delivery team, to the maintenance team, to their accounts department, working with Forbes has been an absolute pleasure and it easily one of our most valued supplier relationships that we have.’
Tim Ledger of Forbes Professional said:
“This project has been about delivering a reliable, long-term solution that works well for both the Housing Association and its residents. By combining quality commercial laundry equipment with connected technology and proactive maintenance support, we’ve been able to help create a service that is efficient, dependable and designed for long-term performance.”
At Forbes Professional, we continue to support housing providers, residential developments and organisations across the UK with commercial laundry solutions focused on reliability, compliance and responsive service support.
