Expanding Commercial Laundry Solutions for a Multi-Site Care Provider in Wales

A long-standing client in the care sector has recently expanded its operations, adding a new site in Wales. As part of their continued partnership with Forbes Professional, they required a fully compliant, reliable commercial laundry solution to meet their stringent hygiene and efficiency standards.

Operating across multiple locations, the care provider depends on robust laundry facilities to support both residents and staff. Given the critical role of laundry in maintaining hygiene control, it is essential to partner with a reliable service provider. Having successfully installed and serviced laundry solutions across their existing sites, the client once again turned to Forbes Professional for our expertise in delivering high-quality, compliant, and hassle-free commercial laundry rental solutions.

For the new site, we recommended and installed the PWM 511 (11kg dump valve hygiene commercial washer) and PDR 516 (16kg commercial dryer). Our team fully commissioned the machines, integrating them with dosing pumps and chemical provisions. These models were selected for their efficiency, reliability, and full compliance with WRAS and CQC standards. As part of our service, we provided user training to ensure optimal equipment performance. The inclusion of auto-dosing technology helps to minimise waste and enables precision dosing for maximum efficiency. This installation ensures seamless operation while maintaining consistency across all the client’s locations.

The Head of Estates at the care home praised Forbes’ responsive service, stating:

"Forbes provides excellent customer service, with a swift response to maintenance requests from their team of engineers - especially Stuart, who always goes the extra mile to keep our laundries fully operational."

He also highlighted the cost efficiencies gained through Forbes' tailored approach:

"Tim Ledger worked closely with us to recommend the best and most cost-effective laundry equipment for our needs, ensuring that all services were correctly specified for easy installation. The recent upgrade included the addition of detergent dosing pumps, which we also source from Forbes along with the detergents themselves. We are already seeing significant savings as a result. The equipment specified by Tim is perfectly matched to each home’s needs, and Forbes always ensures smooth installation and ongoing operation."

Forbes Professional offers a comprehensive commercial laundry rental service, eliminating upfront costs and unexpected maintenance expenses. Our award-winning service support ensures that all servicing, repairs, and compliance requirements are covered, with a dedicated point of contact for any issues.

With a nationwide presence and localised support, we provide a consistent, high-quality service tailored to multi-site care providers. The new laundry installation integrates seamlessly into the client’s operations, delivering a reliable, efficient, and fully compliant solution. With Forbes’ ongoing support, the care group benefits from predictable monthly costs and peace of mind, knowing their laundry facilities will always run smoothly.

Tim Ledger, who will continue as the client’s Account Manager, added:

"It has been a pleasure to support this care group in reducing operational costs and improving efficiency. It’s fantastic to see these benefits being realised."

For more information on our commercial laundry solutions, contact Forbes Professional today.